ALS USA Inc./ALS Canada Ltd

IT Support Specialist

US-PA-Middletown
7 months ago
Job ID
2017-3568
# Positions
1
Category
Information Technology

Overview

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.

 

ALS Corporate

 

Part Time or Full Time

 

 

Responsibilities

Responsibilities:

  • Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment - printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions
  • Basic Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; starting to learn basic PowerShell for gathering info.
  • Basic Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists.
  • Work with tickets in ServiceNow – updating; assigning; closing; sorting; filtering.
  • Basic break/fix for end-users - troubleshooting simple issues with connectivity; peripherals; hardware; and software.
  • Setting up accounts and hardware for incoming hires, and tearing down same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware.
  • Responsible for setup of company events from an IT perspective, including support for A/V and computer requirements
  • Simple documentation.

Qualifications

 Expertise / Requirements:            

  • A minimum of (3) years technical support experience supporting PC’s, printers, and wireless devices.
  • Experience in a Windows environment (Windows desktop)
  • Experience with hardware troubleshooting, network security, network administration. Technical certifications in PC or network-related areas are a plus (CompTia, A+, Network+, etc)
  • Ability to be on-call for critical off-hours support on a rotating basis (monthly).
  • Strong knowledge of Microsoft Office, Office365, Active Directory
  • Basic Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting 
  • Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations.

 

 

We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted.

 

"ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society"

 

 

ALS is a VEVRAA Federal Contractor. 

EOE AA Minority, Female, Veteran, Individuals with Disabilities 

 

Click Here to view the EEO is the Law poster

Click Here to view the FMLA Law poster

Click Here to view the EPPA Law Poster

Click Here to view the Pay Transparency Provision

Click Here to view company E-Verify Participation Poster

 

 

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