Call Center Representative/Clinical Recruiter 1

Call Center Representative/Clinical Recruiter 1

Imagine your future with us 

At ALS, we encourage you to dream big.  

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. 

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 

About the role 

ALS is a leader in the field of clinical testing with an opening for full-time Clinical Recruiter in Irving, TX. The successful candidate will join a team that provides clinical testing services to many of the world's best-known consumer product companies. 

The Call Center Representative/Clinical Recruiter 1 has the following duties:

:

• Screens panelists for clinical trials over the phone
• high call volume experience in a call center or similar environment preferred.” 
• Schedules panelists for clinical trials
• Answers incoming phone calls in a prompt and courteous manner, taking detailed messages when necessary
• Updates panelist information in the panelist database
• Enters new panelist information sheets into panelist database
• Sends panelist information sheets to prospective panelists via mail, email and/or fax (this responsibility is shared with Supervisor of Recruiting
• Makes reminder calls to panelists
• Makes cancellation calls to panelists when needed
• Pays owed referral fee(s) to the appropriate person
• Performs Receptionist duties as needed
• Archives panelists’ applications
• Assists Supervisor of Recruiting with other tasks assigned
• Other duties as may be assigned from time to time

About you: 

• High school diploma or equivalent, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:  Current certificate for:  Human Protections, Good Clinical Practices, Bloodborne Pathogens
• Computer skills required: Internet Software, Database (FileMaker Pro), Microsoft Office (Word, Excel), Email (Microsoft Outlook)

Call Center Representative/Clinical Recruiter 1 positions are full time (40 hours per week), onsite, with starting rate of $19.00 per hour.

Working conditions:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Rarely required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Rarely required to taste or smell
• Occasionally work near moving mechanical parts
• Rarely work around fumes, airborne particles, or toxic chemicals
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 25 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: Job duties require use of telephonic equipment and the ability to verbally communicate, hear verbal communication, and type.

Working at ALS: 

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS: 

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters: 

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society

ALS is a VEVRAA Federal Contractor. 

EOE AA Minority, Female, Veteran, Individuals with Disabilities 

Click Here to view the EEO is the Law poster

Click Here to view the FMLA Law poster

Click Here to view the EPPA Law Poster

Click Here to view the Pay Transparency Provision

Click Here to view company E-Verify Participation Poster

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.