Inside Sales

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 

About the role:

The Inside Sales Representative will be responsible for growing revenue and maintaining business in the small to small- mid revenue markets.

About You:

• Identify, pursue, and capture new business for assigned revenue markets using consultative sales strategies. Heavy focus on outbound prospecting and qualification of leads, as well as development of incoming leads.
• Research prospects prior to outreach to anticipate needs and provide solutions.
• Prospecting/Qualifying – facilitate process of obtaining initial contact with prospective companies via phone/email to introduce ALS Pharma testing services and define potential opportunities.
• Respond to client and prospect questions, seek technical support when needed.
• Follow documented procedures for proper alignment of qualified leads within Sales team.
• Ownership of sales cycle from Entry through Close for qualified leads within assigned revenue segment.
• Transfer of qualified leads to appropriate GM or BDM if annual revenue exceeds defined BDR thresholds.
• Manage and grow existing accounts within assigned revenue segment.
• Perform virtual account maintenance meetings to ensure client satisfaction with lab partnership.
• Perform virtual account maintenance meetings to ensure client satisfaction with lab partnership.
• Build and maintain productive and collaborative relationships within the Sales and Client Service department to effectively support base of clients.
• Provide guidance and training in the use of ALS Client portal to ensure clients gain maximum benefit from the system.
• Facilitate the Onboarding Process in tandem with Client Services when initiating new accounts.
• Ensure that clients’ unique requirements are understood at the lab(s) and properly documented.
• Continuously gather and maintain information on competitors’ strengths, weaknesses, policies, pricing, services, etc. to increase likelihood of winning bid situations.
• Participate in price increase process and communicate changes or other contract adjustments as needed.
• Maintain client files within Dynamics documenting meetings, phone calls, emails, and opportunities.
• Meet/exceed assigned KPIs to include meeting and call numbers, pipeline requirements, closed opportunities, activity reporting, adherence to sales models, and administrative functions specific to the role.
• Review monthly sales reports for trends and respond appropriately in a timely manner.
• Work with internal colleagues across the business to ensure that client expectations and needs are met
• Participate in meetings between Lab Operations, Client Service, and Sales to proactively review existing accounts and determine possible sales opportunities within the accounts.
• Coordinate local, regional, and national trade show needs and logistics for Sales teams.
• Generate and meet deadlines for reports as directed
• Develop and maintain professional selling skills and personal technical expertise relating to food safety and quality programs to support clients.
• Other duties as assigned.

Required Qualifcations:

• BA/BS degree in Chemistry, Biology, Microbiology or a related field, or equivalent experience or BA/BS degree Business or Communications
• Working knowledge of chemistry or microbiology testing laboratories through previous work and/or sales experience.
• Attention to detail and disciplined follow up skills.
• Familiarity with consultative sales strategies.
• Industry knowledge and ability to act as technical resource for clients.
• Excellent organizational and time management skills with ability to handle multiple projects concurrently
• Excellent verbal and written communication skills.
• Must be a vocal advocate for the client’s needs and interests while maintaining excellent internal relationships.

Working at ALS: 

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Structured wage increases Min $20.00 - Max $30.00
• Comprehensive benefit package  (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS: 

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters: 

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.

ALS is a VEVRAA Federal Contractor. 

EOE AA Minority, Female, Veteran, Individuals with Disabilities 

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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.